City signs new transit agreement
The cost of transit in the city is going up again, but city staff say the changes coming with the costs should benefit riders.
Kamloops city council has signed off on a new operating agreement, as well as a nine-year contract with transit provider First Canada ULC, which will see two new transit supervisors added to its staff.
City transit planner Erin Felker said the supervisors will work with drivers on customer service, hear rider complaints and make sure buses are arriving at and leaving stops at their scheduled times.
In case of a breakdown or traffic congestion, they will also be able to reroute buses on the fly to keep the system running.
The new contract adds another $17,000 to this year’s transit budget, which will be paid out of last year’s surplus, $115,000 more in 2013 and $300,000 more in 2014.
Council has also agreed to extend evening service on routes 10 and 16 and increase handyDART hours to 10 p.m. to accommodate renal patients at Royal Inland Hospital.