Royal Inland Hospital is not included in Newsweek’s rankings of the Top 100 Hospitals in Canada.
The news magazine partnered with market research company Statista Inc. and health insurance provider GeoBlue to develop world rankings, selecting 1,000 hospitals based on recommendations from medical professionals, patient surveys and medical-performance indicators.
Its rankings include lists of the best hospitals in 11 countries — Canada, U.S., UK, Switzerland, Germany, France, South Korea, Japan, Singapore, Australia and Israel — along with a world’s top 100 list.
Kelowna General Hospital is ranked No. 23 on the list of top Canadian hospitals, along with 10 others in B.C., but RIH is not among them.
Interior Health spokesperson Susan Duncan told KTW all their sites work hard to ensure patient care is at the centre of every decision.
“Patients regularly share positive experiences about the care they have received and those are the surveys that matter to us,” she said.
“We are pleased when any IH health site or staff member or physician is recognized for good work, but we can’t comment on the multitude of surveys that are taken by independent non-health organizations.”
Duncan said IH regularly monitors industry-standard measures provided through the Canadian Institute for Health Information, which includes hospital mortality rates and hospital infection rates and monitors compliance with proper hand-hygiene standards.
“Royal Inland Hospital is pleased with its quality performance and follows up in instances where improvements are required,” Duncan stated.
Vancouver General Hospital and Victoria’s Royal Jubilee Hospital are among the nine Canadian facilities recognized by Newsweek as being among the world’s best.
The top 10 in the world are ranked, while the remaining 90 are listed alphabetically. No Canadian hospital is ranked among the top 10.
To be considered for the rankings, a hospital has to have capacity for at least 100 beds.
RIH had 254 beds as of 2018, according to an IH fact sheet. It is the only tertiary acute-care facility in the Thompson Cariboo Shuswap region and one of just two in IH — the other being Kelowna General, which has 711 beds.
Each hospital was given a score, which are considered to only be comparable between hospitals in the same country due to different sources of information between each country.
Kelowna General scored 85.1, while Royal Jubliee and Vancouver General both scored an 87.8 on the Canadian list.
Canada’s No. 1 hospital is Toronto General (91.1), followed by Toronto’s North York General (91) and Calgary’s Rockyview General (90.3).
The methodology Newsweek used to compile the lists takes heavily into account a two-question survey that it distributed internationally to 400,000 medical experts, including doctors, nurses and hospital managers.
Participants were asked to recommend hospitals, other than the ones they worked in, to send a patient to based on the facility’s quality and service.
Duncan said she isn’t aware if anyone at RIH or within IH received the Newsweek survey.
Recommendations from peers nationally made up 50 per cent of a hospital’s score, while recommendations from doctors overseas was worth five per cent.
Patient surveys, typically collected by insurance companies following a visit, were weighted at 15 per cent, but that data was not available for Canada, so reviews from Google were used instead.
Key performance indicators on hospitals, compiled from a variety of public sources, made up the remaining 30 per cent of a hospital’s score.