The provincial government has launched a public questionnaire, inviting British Columbians to share their views and experiences regarding cellphone contracts.
The goal, according to the government, is to identify ways to promote transparency and fairness and help Victoria in reviewing B.C.’s current consumer protection laws.
The public survey also gauges an individual’s knowledge about their rights under the federal Wireless Code.
“Cellphones are a part of everyday life and people deserve to understand where their money is going and have tools to make informed choices about their cellphone services,” Solicitor General Mike Farnworth said.
“We will also use the results to advocate for British Columbians’ concerns to the federal government and encourage the delivery of more flexible, transparent and affordable cellphone options in B.C.”
The survey, which takes about 15 minutes to complete, will run until July 5. It can be found online at https://engage.gov.bc.ca/cellphonebilling. The results will be summarized and included in a public report.
According to government statistics:
• 92 per cent of British Columbians have at least one cellphone in their household, while 59.3 per cent of British Columbians have a landline;
• Cellphone use as a primary communications device is on the rise. Canada-wide in 2017, 36 per cent of households reported having only a cellphone and no landline, compared with 15.5 per cent of households in 2012.