Service calls to the city were slightly down in 2018, with solid waste accounting for a large chunk of residential requests.
In 2018, the city received 16,350 service requests by phone, email and the myKamloops app, compared to 17,700 in 2017.
“It goes up and down based on the seasons that we have,” city civic operations director Jen Fretz said. “I think the 2017 numbers were higher because of all the snow that we had.”
The most common calls for service were related to solid waste, with more than 6,000 requests.
Fretz said some requests are for information, but noted residents are also calling because their garbage and recycling were not collected — at which time the city usually loops back to collect it.
“It’s a good and bad thing that we get a lot of calls from people saying you missed my garbage and my recycling,” Fretz said when asked about the solid waste requests.
“And, although I am not standing here telling you our operators are perfect, it’s very, very rare for us to see a garbage and recycling cart and drive past it. That’s not something that we do within our department.
“So, we do deal with a number of people who are phoning to say that we have missed their garbage and recycling,” she said. “More often than not, they haven’t put it out in time and we do, in many cases, route trucks back to that location to pick up the garbage and recycling, but it’s something we will certainly be talking more about with respect to efficiencies going forward.”
Other service requests in 2018 were related to streets (2,480), utilities/water (1,605), water meters (1,585) and parks and civic facilities (1,510).