Under new ICBC rate system, drivers can contact B.C.’s Ombudsperson

People unhappy with how the new ICBC system is working can now report issues to B.C. Ombudsperson Jay Chalke.

The Office of the Ombudsperson said Chalke can look into unfair applications of the new rate structure.

article continues below

“Vehicle owners should take a close look at their next insurance policy to ensure the information being considered by ICBC in determining their renewal rate, such as accident history, is accurate,” Chalke said.

“We recommend that vehicle owners try to solve their problems directly with ICBC and its agents first, but if they still believe they have been treated unfairly, our investigators may be able to look more closely at individual complaints.”

Chalke said “fairness issues” often arise whenever public bodies like ICBC implement major changes.

The new rate structure is a more driver-based insurance model that will see driving experience and crash history play a bigger role in determining premiums.

© Kamloops This Week


KTW Daily News Alerts

Question of the Week POLL

Where should the Big Little Science Centre’s new home be located?

or  view results

Popular Kamloops This Week

Events Calendar