Letter: Applause for City of Kamloops staff


City staff deserves a pat on the back for the professionalism, courtesy and level of service provided to us during our lengthy and often challenging renovation.

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The staff in planning, permits, building and inspection departments were more than patient with us and at times provided some real hand-holding while we slugged our way through, up, over and around our money pit.

In December of 2018, we purchased a real fixer-upper.

The extent of the work, the cost of the renovation and the length of time for completion was something we did not expect.

Over the course of the project, we had to change contractors mid-stream. We secured the new contractor in the fall of 2019. Then COVID-19 hit and, with that, unforeseen delays.

Our new contractor had planned a long overdue vacation to Hawaii. While out of country, the mandatory self-isolation for returning Canadians was imposed.

Then, because of social distancing practices, subcontractors were not able to work side by side. This resulted in even further delays.

This entire time, city staff would forward to us all documents required to get to the next step. Staff would take our phones calls, return our calls in a timely manner and point us in the direction we needed to go.

Last month, another obstacle appeared. Our new contractor had to leave town prior to final inspection.

We were not sure which way to go or where to turn because the permits were still open and time was running out.

One more time, I turned to city staff, who talked us off the cliff. We had no idea that we, homeowners and not professional contractors, were able to liaise directly with the city and obtain that final inspection.

Thank you very much to city staff for all they did for us during a difficult time.

Permits were closed on Feb. 5, 2021.

Marguerite Dodds


© Kamloops This Week



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