Re: The closure of Cap’N Sharky’s seafood restaurant on the North Shore (‘No more batter up,” Nov. 21’):
I am not surprised to see this restaurant close; in fact I am happy to see it close under its current ownership.
I have been predicting this closure for about 18 months, which is how long it has been since I have been there.
As far as I am concerned, it was once the best place for fish and chips in Kamloops.
There were four locations in the city at one time and the original owner ran it properly, with customers in mind.
However, when the last owners took over, it didn’t take long to see the writing on the wall.
Much smaller portions, rising prices, no coupons and poor service.
We used to be regular customers and the restaurant was mostly always very busy.
I once suggested to our server (under the last owners) to pass a message on to them: don’t change anything too much because this restaurant was once a success for a good reason.
Obviously, my message fell on deaf ears.
It would be really nice if Cap’N Sharky’s once again found new life in Kamloops and re-opened under either the original owners or new owners who would run it the way the original owners used to operate it.
It’s prudent to survey your customer base occasionally, to try to determine what is working well and what may not be working.
The survival of your business depends on it.