Letter: Customers need to live by Golden Rule


I am a retail employee, but not an essential worker, and I feel the need to let the public in on a few issues I’ve been seeing as the pandemic drags on.

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When stores have posted capacity limits, it means the total number of people. It does not count you and your group as one person.

I’m trying to keep my customers, my co workers and myself safe by distancing. Having someone yell at me because they feel the rules don’t apply to them is something I have to deal with on a daily basis.

Also, I can hear you just fine from a distance, so please stop pulling down your mask to speak, I answer to “excuse me” even when I’m not working, so believe me, I can hear you.

If you are shopping with an elderly person or someone who needs extra assistance, please don’t wander off. I’m sorry, but some customer service options are not available right now and that includes putting shoes on someone or entering a dressing room.

That’s why you came along.

This isn’t COVID-related, but if the cashier asks for a phone number, the correct response is to either give your number or say, “No, thank you.”

Responses such as, “Not necessary!

or “None of your business!” or “What the hell do you need that for” or “None of your f---ing business!” are uncalled for.

We are dictated from our head office to ask you and, sometimes, we can’t process the sale until we enter that information.

I’m a great believer in the Golden Rule and all I ask is that you treat me and my fellow retail workers and cashiers with dignity because our shifts are filled with customers arguing against rules our head office makes us impose, cleaning mirrors that some toddler has smeared yogurt all over and generally being talked down to because we are in retail and thought to have no ambition in life.

We will get through this, but there needs to be patience and understanding.

We are tired of being yelled at by customers.

Jay Smith


© Kamloops This Week



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