Letter: Fellow travellers, beware of insurance fine print

Editor:

My wife and I, both 75, have diligently made travel cancellation insurance payments to Johns Inc. and Medco Insurance for the past 15 years.

article continues below

Global Excel is their division that handles validity and payouts of any claims.

We have never made a claim until this year.

This group plan was promoted by the BC Retired Teachers’ Association.

We normally take a four-week holiday in Mexico every winter and wanted the travel security.

On numerous occasions, when we talked to our Global Excel agents, they assured us that our flights, accommodation deposits and medical concerns would be covered in the event of a medical emergency.

Last September I was diagnosed with stage three cancer. Global Excel assured me last September that our flight fares would be reimbursed once they came out of the WestJet travel bank. I cancelled our flight immediately and forwarded all medical documentation to Global Excel within 30 days.

Upon checking with senior Global Excel management earlier this month (six months later), I was told this was no longer the case. They have paid out these costs in the past, but the fine print in the contract does not specifically say they have to do so.

If you are a retired teacher with Medco/Global Excel or any other large group with travel insurance, read the fine print. COVID-19 has changed the game plan.

My case is a medical one, which happened before the COVID-19 crisis began.

The $1,100 I pay each year for insurance doesn’t carry much goodwill.

It seems shareholders and investors have first kick at the can and customers are second in line for any money left in the bank.

Dennis Denby

Kamloops

© Kamloops This Week

 


KTW Daily News Alerts
KAMLOOPS WEATHER

Question of the Week POLL

How long should the Canadian/U.S. border remain closed to all but essential service travel?

or  view results

Popular Kamloops This Week

Events Calendar

Help Us Help Kamloops. Support Local Media.

In response to the COVID-19 crisis, Kamloops This Week is now soliciting donations from readers. This program is designed to support our local journalism in a time where our advertisers are unable to due to their own economic constraints. Kamloops This Week has always been a free product and will continue to be free. This is a means for those who can afford to support local media to help ensure those who can’t afford to can get access to trusted local information. You can make a one-time or a monthly donation of any amount and cancel at any time .

NEW: For every donation of $25 or greater, we will offer a digital advertising package to the local non-profit group of your choice.

Click on https://support.kamloopsthisweek.com for more information or to make your donation.

Thank you in advance for your support.