My wife and I, both 75, have diligently made travel cancellation insurance payments to Johns Inc. and Medco Insurance for the past 15 years.
Global Excel is their division that handles validity and payouts of any claims.
We have never made a claim until this year.
This group plan was promoted by the BC Retired Teachers’ Association.
We normally take a four-week holiday in Mexico every winter and wanted the travel security.
On numerous occasions, when we talked to our Global Excel agents, they assured us that our flights, accommodation deposits and medical concerns would be covered in the event of a medical emergency.
Last September I was diagnosed with stage three cancer. Global Excel assured me last September that our flight fares would be reimbursed once they came out of the WestJet travel bank. I cancelled our flight immediately and forwarded all medical documentation to Global Excel within 30 days.
Upon checking with senior Global Excel management earlier this month (six months later), I was told this was no longer the case. They have paid out these costs in the past, but the fine print in the contract does not specifically say they have to do so.
If you are a retired teacher with Medco/Global Excel or any other large group with travel insurance, read the fine print. COVID-19 has changed the game plan.
My case is a medical one, which happened before the COVID-19 crisis began.
The $1,100 I pay each year for insurance doesn’t carry much goodwill.
It seems shareholders and investors have first kick at the can and customers are second in line for any money left in the bank.