Editor:
The additional resources for residents to access the city’s community services department is appreciated.
On May 18, I arrived home to find someone had dumped a tattered recliner at the end of my street. I do not have a truck and was unable to dispose of it accordingly.
I thought I would ask the city for some ideas on how to manage the situation. I was surprised when I logged into my MyCity account and found services that I had never been aware of or are part of the overhaul and upgrades to community services.
I discovered a “report an issue” function. Once in there, I was directed to a second option for reporting litter.
I went to that site. There, I entered my address, which identified the location of the item. I uploaded photos of the recliner, made a brief statement as to the nature of my concerns, then posted it.
Within seconds I received a confirmation email that my concerns had be received and would be addressed accordingly. I was satisfied with how things were progressing and left my home for errands.
I returned two hours later and the eyesore was gone. I was very happy with the prompt service.
Beyond that, though, I received a respectful and courteous follow-up email from Dylan Waligorski, a community services officer, saying the issue was resolved and to contact him if I have any further concerns.
I am so happy with the variety and delivery of city services now available to me.
Later that same evening, I received my tax notice from the city. I am pleased to have had a first-hand experience of my tax dollars at work for me as an individual, beyond that of the collective services I share with others, such as recycling and snow removal.
Keep up the good work, City of Kamloops.
Marguerite Dodds
Kamloops
