I absolutely agree with Katharine Ferguson, whose letter of complaint about parking enforcement at Royal Inland Hospital by Impark was published in the March 13 edition of KTW (‘End all pay parking at hospitals in B.C.’).
Impark’s modus operandi is profit-oriented and absolutely insensitive to the public’s need for parking under at times extremely stressful circumstances.
There must be some way, for example, to verify a driver has been detained longer than anticipated in emergency without having the driver leave a loved one to look for a ticket station.
Some vehicles have been ticketed within five minutes of their expiry time.
I strongly recommend a management review of this company’s collection methods and, likewise, its sensitization to situations unique to our hospital.